Terms of Service
1. Introduction And Scope
Livocanta (Hereinafter Referred To As "We") Operates An Online Store, And This Service Policy Applies To Your Use Of Our Website And Related Online Services, Including Browsing, Account Use, Ordering, Payment, Delivery, And Customer Support.
This Policy Applies Only To Our Online Store Services.
2. User Accounts And Website Responsibilities
You Are Responsible For Providing Accurate Information And Keeping Your Account Details Secure. You Are Responsible For Activities Conducted Through Your Account Using Your Credentials.
We Aim To Maintain Stable Website Operation, But Website Access May Be Interrupted Due To Maintenance, Network Issues, Or Other Factors. We May Update Website Content And Features To Improve Service Quality.
3. Products, Inventory, And Pricing Notices
We Strive To Present Accurate Product Descriptions, Availability, And Pricing. Product Availability And Pricing May Change Based On Inventory Updates Or Operational Adjustments.
If An Error Occurs In Product Information, Availability, Or Pricing, We May Correct The Information And, Where Necessary, Adjust Or Cancel The Related Order In Line With The Actual Situation.
4. Orders And Payment
Placing An Order Submits A Purchase Request. An Order Is Considered Confirmed After We Accept And Process It Based On Product Availability And Order Information.
Payment Is Completed Using The Payment Method Shown At Checkout. You Should Ensure Payment Details Are Correct And That Payment Can Be Successfully Completed.
5. Shipping Policy
Delivery Coverage Is Available Within Australia Only.
Shipping Fees Are AUD 0 For Orders With A Total Amount Of AUD 100 Or More, And AUD 9.99 For Orders Below AUD 100.
Taxes Are Included In All Product Prices.
Order Cut Off Time Is 6:00 PM (Australia/Sydney Time). Orders Placed Before 6:00 PM Will Start Processing From The Same Day, And Orders Placed After 6:00 PM Will Start Processing From The Next Business Day. If A Rest Day Applies, Processing Will Start From The Next Business Day.
Processing Time Is 2 To 3 Business Days.
Transit Time Is Estimated At 7 To 11 Business Days After Dispatch.
Carriers May Include DHL, FedEx, And UPS.
For Full Details, Please Refer To: Shipping Terms.
6. Order Cancellation Policy
Cancellation Requests Can Be Submitted Before An Order Enters The Dispatch Process. Whether Cancellation Can Be Completed Depends On The Order Status At The Time Of Request.
To Request A Cancellation, Please Contact Customer Support By Email Or Phone And Provide The Order Number And Payment Proof.
After The Cancellation Is Confirmed, We Will Process The Refund Within 1 To 5 Business Days.
The Refund Will Be Returned To The Original Payment Method.
For Full Details, Please Refer To: Order Cancellation Policy.
7. Return And Exchange Policy
Return And Exchange Requests Must Be Submitted Within 45 Days After The Package Is Signed For.
Eligible Reasons Include Product Appearance Issues, Product Quality Issues, Odor Or Significant Color Difference, Item Does Not Match The Order, And No Reason Return Or Exchange.
To Apply, Please Contact Customer Support By Email Or Phone And Provide The Order Number, Payment Proof, The Reason, And Relevant Photos Or Videos.
After Approval, Send The Item Back As Instructed, And We Will Inspect The Returned Item After Receipt.
After The Return Is Confirmed, We Will Process The Refund Within 1 To 5 Business Days, And The Refund Will Be Returned To The Original Payment Method.
If An Exchange Is Approved After Inspection, We Will Dispatch The Replacement Item Within 2 To 3 Business Days.
For Issues Such As Appearance Defects, Quality Problems, Odor, Significant Color Difference, Or Items Not Matching The Order, Return Shipping Costs Will Be Covered By Us. For No Reason Returns Or Exchanges, Return Shipping Costs Will Be Borne By The Customer.
For Full Details, Please Refer To: Return And Exchange Policy.
8. Disputes And Applicable Rules
If A Dispute Arises From Your Use Of The Website Or Your Purchase, You And We Should First Seek To Resolve It Through Friendly Communication.
If Communication Does Not Resolve The Dispute, The Matter Will Be Handled Under The Rules That Apply To The Relevant Transaction And Service Scenario.
9. Privacy And Data Protection
We Value Information Security And Handle Personal Data In Line With Our Privacy Practices, Including GDPR Policy Related Processing Bases Where Applicable.
For Full Details, Please Refer To: Privacy Policy.
10. Intellectual Property
Website Content Such As Text, Images, Layout, Logos, And Other Materials Are Owned By Us Or Used With Permission. You May Not Copy, Distribute, Modify, Or Use Such Content For Other Purposes Without Authorization.
11. Limitation Of Liability
To The Extent Permitted, We Are Not Responsible For Indirect Losses Arising From Website Use, Service Interruptions, Or Delivery Delays Caused By Factors Beyond Reasonable Control.
We Will Provide Reasonable Assistance Through Customer Support When Issues Occur.
12. Changes To These Terms
We May Update This Service Policy To Reflect Service Adjustments Or Operational Needs. The Updated Version Takes Effect Once Posted On The Website.
13. Contact Information
Address: 10505 Providence Dr Unit 205, Johnston, IA 50131, US
Phone: +1 (929) 353-2561
Email: contact@livocanta.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)