Refund Policy

 

1. Valid Period

Return Or Exchange Requests Must Be Submitted Within 45 Days After The Package Is Signed For.

2. Eligibility Conditions

• Product Appearance Issues
• Product Quality Issues
• Product Has Odor Or Significant Color Difference
• Item Does Not Match The Order
• No Reason Return Or Exchange

3. Return And Exchange Process

Livocanta (Hereinafter Referred To As "We") Provides Return And Exchange Services Through The Same Application Process.

• Contact Us By Email Or Phone To Apply, And Provide The Order Number, Payment Proof, The Reason For Return Or Exchange, And Relevant Photos Or Videos.
• Our Customer Service Team Will Review Your Request Promptly, And If Approved, We Will Notify You Through Your Contact Information And Provide The Return Address For Sending Back The Item.
• Send The Item To The Return Address Provided Below, And Wait For Us To Receive The Package.
• After We Receive The Item, We Will Inspect Whether The Item Matches The Reported Condition, And If Approved, We Will Arrange A Refund Or An Exchange Based On Your Request.
• For An Exchange Request That Is Approved After Inspection, We Will Dispatch The Replacement Item To Your Address Within 2 To 3 Business Days.

Return Address: 10505 Providence Dr Unit 205, Johnston, IA 50131, US.

4. Refund Details

After The Return Is Confirmed, We Will Process The Refund Within 1 To 5 Business Days. The Refund Will Be Returned To Your Original Payment Method, Such As A Bank Card, Visa, Or MasterCard. If The Refund Is Overdue, Please Contact Us For Assistance. For More Information, Please Refer To The Refund Policy.

5. Fee Rules

• For Product Appearance Issues, Product Quality Issues, Odor, Significant Color Difference, Or Items Not Matching The Order, The Shipping Cost Will Be Covered By We.
• For No Reason Returns Or Exchanges, The Shipping Cost Will Be Borne By The Customer.

6. Liability Statement

Items Must Be Returned According To The Instructions Provided During The Application Process. We May Decline Requests That Do Not Meet The Conditions Listed In This Policy. We Will Assist With Reasonable Inquiries And Handling During The Return Or Exchange Process.

7. Return Label

A Return Label Is Included Inside Each Package To Help Make The Return Process More Convenient.

8. Contact Us

Address: 10505 Providence Dr Unit 205, Johnston, IA 50131, US

Phone: +1 (929) 353-2561

Email: contact@livocanta.com

Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)