Order Cancellation Policy
This policy applies to orders placed through Livocanta (hereinafter referred to as “we”).
1. Eligibility for Order Cancellation
Order cancellation requests may be submitted under the following conditions:
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The order has been placed and paid for but has not yet been shipped;
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The customer decides not to proceed with the purchase and submits a cancellation request within a reasonable timeframe;
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The order requires correction or adjustment which the customer prefers to resolve through cancellation and reordering.
Once an order has been dispatched, cancellation is no longer available, and standard return procedures will apply.
2. How to Request a Cancellation
To cancel an order, please follow the steps below:
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Contact our support team via email or phone with:
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Order number
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Proof of payment
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Request to cancel the order
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Our team will review your request promptly.
Once approved, we will notify you of the cancellation status and proceed with refund arrangements.
3. Refund Details
Upon confirming the cancellation request, we will process the refund within 1 to 5 working days.
Refunds will be returned to the original payment method used at checkout, including card payment options such as Visa or MasterCard.
4. Contact Information
For cancellation requests or related questions, please reach us through the following:
Address: 10505 Providence Dr Unit 205, Johnston, IA 50131, US
Phone: +1 (929) 353-2561
Email: contact@livocanta.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)