Shopping Process

This guide describes how customers shop through Livocanta (hereinafter referred to as “we”) and our online store.

1. Browse Products

Explore available items on our website and review descriptions, images, and specifications to choose what suits your needs.

2. Add Items to Cart

Select size, color, or quantity where applicable, and add the desired items to your shopping cart.

3. Review Cart

View your cart to confirm selections, update quantity, or remove items before checkout.

4. Proceed to Checkout

Enter the checkout page to complete the order.
You will be asked to provide necessary delivery details to ensure your purchase reaches the correct destination.

5. Submit Order and Payment

Confirm your purchase by submitting your order through checkout.
Once completed, the order will be received by us and prepared for processing.

6. Order Confirmation

You will receive an email confirming your order details and delivery information.
If required, you may contact us to amend basic details before dispatch.

7. Order Processing

We will prepare your items for shipment, verify readiness, and arrange packaging prior to dispatch.

8. Shipping and Delivery

Your order will be shipped according to the delivery details provided.
Tracking information will be shared when applicable to help you follow your parcel’s progress.

9. Receive Your Parcel

Delivery will be made to the address you provided.
Once received, please check the condition of your items and stored contents.

10. Post-Purchase Support

If you have questions, need assistance, or wish to request returns, exchanges, or cancellation before dispatch, contact us through the details listed below.

Contact Us

Address: 10505 Providence Dr Unit 205, Johnston, IA 50131, US
Phone: +1 (929) 353-2561
Email: contact@livocanta.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)